I won't be putting things lightly- dealing with this office has been one of the most frustrating experiences of my...
I won't be putting things lightly- dealing with this office has been one of the most frustrating experiences of my adult life. The only reason I didn't leave a 1-star review is that- as of right now- my teeth are all intact. For starters, trying to actually contact anyone at this clinic is near impossible. Every time I would call, the same secretary would pick up and immediately try to transfer me to someone else, which would almost always lead to nobody being on the other end or her just hanging up on me. This is because there is only ONE person (the manager) in the entire office who can actually do things and answer questions. For the record- every time I'd personally dealt with said manager has been lovely. She's a very warm person who answered all my questions. The problem is I can never get a hold of her. There have been multiple times where I would have to call the office 6-8 times a day just to try and catch her, knowing that if anyone else picked up I'd be hitting a wall. Weeks would go by with no returned calls or follow-ups on their end, which is not what you want when you're dealing with chronic pain. The next problem is the lack of professionalism in the office itself. Crucial details about my operation were either omitted or left until the last second when I could no longer change my mind. The doctor who operated on me both times was callous and uncaring about my comfort, and when I told them that the drugs they gave me weren't working and that I could still feel pain, they ignored me and told me it was "just pressure." The final straw was today, when I very much needed to follow up with the manager about my recovery. I was informed that she had taken a week-long vacation and wouldn't be available until next week- she did this knowing that this would be the appropriate time that I would likely need to follow up about any complications. I have no plans to deal with this office after everything to do with my extraction is over and dealt with, and I don't recommend anyone go here for anything more than a simple cleaning.
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